Terms & Conditions

Ownership of and responsibility for the goods will pass to you once they have been paid for and delivered to you.

Out of stock items
In the event that a product is out of stock when the order is placed you will be contacted and advised. Where possible we will offer you a similar alternative product or advise how long before we can get the product back in stock. You will then have the choice to wait for the product or receive a refund or alternative product for the item.

Workshop Cancellation Policy:
Workshop places are based on availability and are only confirmed once full payment has been received or once you have paid all the installments. All workshop fees are non-refundable once paid. All deposits are non-refundable or transferable to another person already booked on to a workshop.

If you need to cancel your workshop booking please contact us as soon as possible, via email (sales@ameliascreativecrafts.co.uk). Cancellation should be made 14 days or longer before the workshop date. Once you have let us know about your cancellation, we will then transfer your money on to another workshop. In the event of canceling within 7 days of a workshop date we will make your place available to purchase for another customer, if we are successful in reselling your place, we will then contact you to transfer your money on to another workshop or refund the cost of the workshop minus an administration fee of £10.00.

If we (Amelia’s Creative Crafts) need to cancel the workshop we will refund your workshop in full.

We are not responsible for any travel arrangements or hotel bookings. We can not offer any refunds on their behalf, please take any queries up directly with them.

Our right to cancel
We reserve the right to cancel your order if the goods you have ordered are unavailable or discontinued, one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by us and/or received by us from our suppliers.

If the goods you order are unavailable we will notify you as soon as possible and offer a suitable alternative or to cancel your order. If we do cancel your order we will notify you by e-mail or in writing, whichever is appropriate, and will credit to your account any sum deducted by us from your debit or credit card, whichever is appropriate, as soon as possible but in any event within 30 days of your order. You will not be entitled to any additional compensation for disappointment suffered.

Faulty Goods
Goods received should be inspected immediately upon receipt and the seller notified as soon as practically possible and not later than 7 days after receipt. Where a claim of defect or damage is made, the goods shall be returned by the buyer to the seller, along with written details of the defect or damage.

In certain circumstances, manufacturers may elect to repair rather than replace products and you will be advised if this is the case. Whether a repair, alternative or refund is agreed the buyer shall be entitled to a full refund of any return postal charges if the goods are in fact defective.

Your right to cancel
We are sure you will enjoy your purchase but if you change your mind you may cancel your order at any time before dispatch or return goods to us within 30 days of dispatch to Amelia’s Creative Crafts, Spernal Ash Nurseries, Alcester Road, Studley, B80 7PD

Any goods delivered to you must (except where goods are incorrect or faulty) be returned at your own expense.

A refund of the price you paid will be made within seven days of receipt of the returned goods. The goods must be received back to us unused and in new condition, in the manufacturer’s or seller’s original packaging by a recorded delivery service at your own expense.

The goods you return are your responsibility until received by us so we strongly recommend that you buy suitable insurance to cover the transit for more valuable items.

Under no circumstances, other than in the event of faulty goods, will refunds include our shipping costs or be considered where the manufacturer’s seal has been broken, packaging opened or the packaging of any “software”, medium carrying computer files, memory cards or sticks, disks, Compact Disks (CDs) Digital Versatile Disks (DVDs) or diskettes, has been opened or interfered with.

By placing an order you authorise the seller to process a PayPal, credit card, debit card or charge card payment for the total sale amount. Your order will be processed in Pounds Sterling (GBP) and will appear on your statement in your own currency at the conversion rate prevailing at the time by your card company, indicative prices are available in alternative currencies, these are a guide only as currencies fluctuate and exchange rates vary depending on the institution.

Events outside our control
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, third party default, strikes, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, adverse weather, fire, explosion or accident.

Third-Party rights
Except for our employees or representatives, a person or party not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms and conditions. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

The language used to conclude sales will be English only.

Company Information

Amelia’s Creative Crafts
Spernal Ash Nurseries
Alcester Road
B80 7PD

Applicable Law
In any case of dispute, the Courts of England shall have jurisdiction and all matters shall be settled in accordance with English law.