Customer Service

How do I order?

At Amelia’s Creative Crafts shopping is simple & safe. Just browse our products and choose the items you want to purchase, these will automatically be added to your basket. Your basket can be amended products deleted and quantities changed until you click to send the order to us. When you are ready to finalize your order, click on ‘Checkout’ button and follow the simple instructions to add your details into the form.

Finally, choose your preferred payment we accept a wide selection of credit and debit cards plus PayPal. We will send you an email to confirm your order details, and another one when your order is dispatched to you.  Depending on the shipping method chose you can also track the progress of your order from Your Account.

Using gift vouchers and discount codes. 
Using your discount voucher is easy. When you have finished shopping, edit your shopping basket and add your voucher in the box labeled “Discounts”. Press the Add button and your basket total will be updated to show the discount.
If there was a problem, a message will let you know what was wrong with the voucher you entered.

Where do you ship?
We ship throughout the UK and worldwide to most countries using a variety of carriers.

When will my order get dispatched?
Orders placed before 2pm are usually shipped the same day Monday – Friday. Weekend orders are shipped on Monday. You will get an email notification of shipment as soon as we have finished packing your order.

How do Amelia’s Creative Crafts arrange delivery?

UK Standard delivery
UK standard deliveries are generally sent by Royal Mail or if over 2kg then MyHermes. Normally UK orders are delivered within a few days of dispatch, however, we cannot guarantee delivery times on standard order shipping only where an expedited delivery is chosen (see below) and we cannot be held responsible for delays by couriers and postal services.

Please allow up 5 working days for delivery on standard delivery orders from dispatch confirmation before contacting us.

International delivery
Normally orders outside the UK are delivered within 7-10 days.  Please allow up 10 working days for delivery on orders from dispatch confirmation before contacting us.

We designate the following countries as Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe standard deliveries are generally sent by Airmail.

Rest of the world
International deliveries are generally sent by standard Airmail.

What happens if a product is out of stock
Whilst we strive to keep our stock count accurate, occasionally products are unwittingly out of stock.  If part of your order is out of stock, we may dispatch the items that are in stock right away and send on the remaining items as soon as they are back in stock.  If we are expecting delivery within 48 hours we will usually hold your order and dispatch when we receive the outstanding items.  You will not be charged any additional postage if we send your order in more than one part.

Alternatively, if there is a comparable substitute product we may send the alternative.  If there is a price difference we will refund if the alternative is cheaper and unless we agree this with you, you won’t be charged if the alternative we select for you is more expensive.

If there is a question about the suitability of an alternative, there is a large price difference or the item is likely to be out of stock for a while we may refund the item for you or contact you by phone or email to discuss things with you and to enable you to decide about whether you would like to choose something else or have a refund of the item.

When we have a sale, special offer or other promotions and on newsletter days, due to volume, it may take an extra day to get your order out.

What are your shipping charges?

Standard post and packing for UK orders up to £10 is £2.50 and orders above £10 have free shipping (this excludes packs of card, card packs & envelope, and also envelope packs due to their weight).

We designate the following countries as Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,  The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Standard Europe post and packing for orders up to £80 is a flat rate of £10.00

Europe orders above £80 have free shipping any product exceptions will be clearly identified in the product description

For international deliveries to countries excluding the countries in our designated EU zone, shipping is charged as follows:

Post & packing for orders up to £100 is £10 and for all other orders shipping is capped at £15 to non-UK and EU destinations

Can I pay online?
Yes, our online payment system is handled by PayPal which uses all the latest technology to ensure your transaction is safe and secure. For maximum security, we do not store any of your payment details.

Can I pay over the phone?
Yes, we are happy to accept telephone orders.  Telephone orders are picked by our shop staff as you order so that we can ensure all items are in stock, please bear in mind that at busy times we may need to call you back and we will do this as quickly as we can.

What payment methods do Amelia’s Creative Crafts accept?
We accept payment from most popular credit and debit cards, including MasterCard, Visa, Maestro, and Delta as well as PayPal.

Incomplete orders and damaged goods
If your order arrives and some items are missing or damaged, then please contact us immediately and we will endeavor to resolve the problem. Please have your order number ready, as this will help us track your order more efficiently.

If you have received damaged goods or incorrect items in your order, we will either offer you a full refund or a replacement. We will also refund any postage costs you incur if the error was ours. Damaged or faulty items must be reported within 30 days of purchase.

Returns Policy
If you are not completely satisfied with any of our products, you can return them to us for a refund within 30 days of purchase.

Simply contact us to let us know that you wish to return item/s and send the goods back within 30 days of purchase.  All goods and packaging must be in original unopened packaging and in a resalable condition. We will be able to refund you for the value of any goods returned to us. We do not charge a restocking fee however customers are responsible for any postage for returning unwanted goods (this doesn’t include damaged or incorrect items see below).

Privacy Policy
Amelia’s Creative Crafts takes protecting your privacy seriously and promises only to use information collected about you in accordance with the Data Protection Act 1998.
We do not share or sell email addresses or personal information with third parties.
We collect your name, address, phone number, and e-mail address when you place an order. We need this information so we can complete your order and contact you if there is a query. This information is stored on our secure servers using established industry best practices.

We do not store your credit card details and we are in compliance with Payment Card Industry Data Security Standard (PCI DSS). All transactions are handled through PayPal the industry leader for secure online payment systems.

Safe Shopping Guarantee              
We realize that some of our customers might be worried about using their credit cards on the internet. As a result of this, we offer the following reassurance:
Secure server software encrypts all your personal information, including name, address, and credit card details before it leaves your computer. We make use of the highest quality encryption technology available (technically 256 bit SSL encryption). In addition to this, we do not store your credit card information.
All our payment processing is handled by PayPal.

Contacting Amelia’s Creative Crafts
You can contact us by sending an email to . We will endeavor to reply to you within one working day, although often much quicker than this.   You can write to or visit us at

Amelia’s Creative Crafts
Spernal Ash Nurseries
Alcester Road
B80 7PD

Tel 01527 857 111